BEDBANK SERVICE EVALUATION FORM

Dear User,

We would like to hear from you on your experiences with our BedBank Reservation Service. The following questionnaire will allow us to identify issues that may be of concern to you and your bookings business to Fiji and the Pacific for our action as we continue to develop and improve our BedBank service.

The information that you provide here will be treated with strict confidentiality for internal use only by BedBank. We would like to thank you for taking the time to help us improve our services to you and look forward to serving your booking needs for Fiji and the Pacific even further.


Eroni Puamau
General Manager

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1. How often do you use BedBank?

f requent (more than once a day to book)
once every two days
at least once a week
occasionally (at least once a month)

2. How do you use BedBank in the office?

Individual connections from own workstation areas
Centralized PC for connection used by everyone in the office
Interfaced with your back office Reservations System
Other (Please Specify)


3. Is BedBank helping your business grow?

yes - most definitely!
no - not at all!

If you answered NO, please provide your reasons why.

4. How do you find the connection speed to the BedBank database to be?

 Very Fast
Fast
Average
Slow
Unacceptably Slow!

5. Are you satisfied with the hotel/cruise products provided by BedBank?

Yes
No

If No, what additional hotel/cruise products do you want to see on BedBank?

6. What other products (apart from hotels) would you like to see on BedBank?



7. Are you happy with the support service provided by BedBank?

Yes
Average
Never Used it
Needs Improvement

Please specify aspects of our support service that needs improving?


8. Which of the following aspects of the BedBank service you feel we need to focus more effort on?

Product development - get more hotel products into BedBank
Education - develop discipline of daily updating of room status by hotels
Interface Development - Setup reservation system interfaces for BedBank
Wholesale User education
Other (Please Specify)